How can I report a problem?

In the “Plus” page, click on “Help and Support” and click on “Contact Us” write down your full name and email address, and fill in your problem in message memo and then click the button “Submit”.

How can I update my Profile details?

In the “Plus” page, click on “My Profile” and update the appropriate fields, and click the save button.

Can I rename my Wonet account?

No. Upon registration you are granted a unique ID, which is your own number that you have entered yourself. This ID cannot be changed.

Do I get a receipt upon charging my account or buying a Data Bundle or subscribing to the Voice Free Roaming?

Yes, you get an SMS upon charging your main account or buying a Data Bundle or subscribing to the Voice Free Roaming. When purchasing a Data SIM, you will receive an email along with the shipment address and the DHL tracking number.

I can’t see my contact in my Friends list

Your Wonet contact list is directly linked to your smartphone native address book and Wonet contacts are easily identified. Any change done in your smartphone contact list is automatically updated in your Wonet contacts tab.

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